IT Getting Help

Getting Help

  • How to log into Moodle, Skymail and Campus Computers

      Moodle Login
      1. www.susla.edu
      2. Click on Moodle
      3. Username: First initial, last name, last 4 of student ID Example: (sitc4444)
      4. Password: Date of Birth Example: August 17, 2015 (081715)
      Skymail Login
      1. www.susla.edu
      2. Click on SUSLA WEBMAIL
      3. Username: First initial, last name, last 4 of student ID @ SUSLA.EDU
      Example: (sitc4444@susla.edu)
      4. Password: Date of Birth Example: August 17, 2015 (081715)
      Campus Computer Login
      1. Control-Alt-Delete
      2. Username: First initial, last name, last 4 of student ID Example: (sitc4444)
      3. Password: Date of Birth Example: August 17, 2015 (081715)
  • About SUSLA Webmail

      What is Microsoft Outlook Web Access ?

      With Office Outlook Web Access, you can use a Web browser to access your Microsoft Exchange Server mailbox from any computer with an Internet connection. You can use Outlook Web Access with Microsoft Internet Explorer or many other browsers for UNIX, Apple Macintosh, or computers running Microsoft Windows.
  • Logging On/Off

      To Log on to OWA:

        1. Log onto your ISP as you normally would
        (*Note: if you have trouble connecting, please contact your Internet Service Provider)
        2. Open a web Browser(Click HERE for the latest browsers and plug-in.) 
        3. In the Location or Address Field type in:
        https://mail.susla.edu/owa  (MUST contain the "https://" in order to work) 4. Press Enter
        5. An Outlook Web Access logon Window should appear

        6. In the "Domain\User Name" field type SUSLA; then a back slash (\), followed by your SUSLA Network ID. ( i.e.. SUSLA\userID)
        7. In the Password field type your password
        8. Click Log On or Press Enter.

      Logging Off

      Do not click on the [ X ] button to close your web browser and webmail session. It doesn't log you off from the system, it just closes your browser.

      Instead click on the Log Off button at the top right side of the Webmail Window. This will log you off Microsoft Outlook. When you get the confirmation screen that you have logged off successfully, you should close your web browser.

  • Check Your Mailbox Size

      To check you mailbox size, logon to SUSLA Webmail.

      Take the cursor(Mouse arrow) over the mailbox name; Usually mailbox name is the SUSLA Webmail ID. Small window will appear over your mailbox name giving you the current size of the mailbox and the send limit for your mailbox.Get Mailbox Size

  • Working With E-Mail

      Reading Your E-mail

      To Read Your E-mail Messages with WebMail:

      1. Be sure that your E-mail Inbox is selected. It will say Inbox in the header of the Outlook screen.
      2. Double-click on the sender's name in the Inbox to open the message.

        3. Click the "X" in the upper, right-hand corner of the message window to close the message when you have finished reading it.

        Replying, Replying All, and Forwarding E-mail

        To Reply to an E-mail:
        1. Open the e-mail to which you want to reply.
        2. Click the Reply button on the message toolbar.
        3. Type the reply to the message.
        4. Click the Send button.

        To Reply to Everyone to Which a Message Has Been Sent:

        1. Open the e-mail to which you want to reply to all addresses that received the original message.
        2. Click the Reply to All button on the message toolbar.
        3. Type the reply to the message.
        4. Click the Send button.
        Note: The message will be sent to everyone in the To and CC fields.

        To Forward a Message to a Third Party:

        1. Open the e-mail which you want to forward.
        2. Click the Forward button on the message toolbar.
        3. Type your message.
        4. Provide the e-mail address to whom you wish to forward the message.
        5. Click the Send button.
        Sending E-mail to SUSLA Webmail Addresses

        To Send an E-mail in Webmail:

        1. Log onto SUSLA Webmail. (see above)
        2. Click on the New Message button located in the upper, left area of the Outlook window.
        OWA Compose New Message Button
        3. Type the recipient's name using the last name, first name format into the TO: field of the new message window.
        4. Type the subject of the message in the Subject field of the new message window.
        5. Type the body of the message.
        6. Click the Send button to send the e-mail.
        Note: If the recipient's name that you typed in the TO: field matches more than one name in the Global Address List, Outlook will show you a list of all the names that match what you typed and ask you to select an individual from the list.
        Sending E-mail to Non-SUSLA Webmail Addresses
        1. Click on the New Message button located in the upper, left area of the Outlook window.

        OWA Compose New Message Button
        2. Type the recipient's name using the complete e-mail address of the recipient.
        (e.g. someone@bellsouth.net)
        3. Type the subject of the message in the Subject field of the new message window.
        4. Type the body of the message.
        5. Click the Send button to send the e-mail.

        Checking for New Messages

        To Check for New Messages in Webmail:

        1. Start webmail and log on as you normally would.
        2. Navigate to the Inbox window.
        3. Click the Check Messages button on the toolbar.
        OWA Check for New Messages Button

        Deleting Messages

        To Delete a Closed Message:


        1. Navigate to the folder that contains the message you want to delete.
        2. Click once on the message you want to delete to highlight it.
        OWA Inbox View of Highlighted Message
        3. Click the Delete button on the toolbar. 
        OWA Delete Button 4. Note: To select consecutive messages, click the first and last messages in the series while holding down the SHIFT key. To select non-consecutive messages, hold down the CTRL key as you click each message you want to delete.

        To Delete an Open Message:

      • Click the Delete button on the toolbar.

      • Note: All deleted messages are sent to the Deleted Items folder.  They aren't permanently removed until you delete them from the Deleted Items folder.

        Printing E-mail Messages

        To Print a Message with SUSLA WEbmail:

        1. Open the e-mail message you want to print.
        2. Click the Print button on the message toolbar.

    • Working With Attachments

        Sending Attachments

        To Send an Attachment Using Webmail:

        1. Start OWA and click on the New Message button.
        OWA New Message Button
        2. Click the Attach Files button in the new message toolbar.
      Webmail Attachment Button
      3. Click the Browse... button and select the file that you want to attach to your e-mail.
      4. Click Open. The document path will appear in the browse field.
      5. Click the Attach button to add the attachment to the e-mail.
      6. Click the Close button to close the Attachments window.
      7. Complete the construction of your e-mail message.
      8. Click the Send button.
      Reading Attachments

      To Read Attachments Sent to You:

      1. If you have an attachment, you will see a paperclip icon to the right of the message envelope in your Inbox.
      Webmail View of E-mail with an                  Attachment
      2. Open the message containing the attachment.
      3. The e-mail will contain an Attachments line under the Subject. Click on the name of the attachment to open it. You can then decide whether or not to save the open attachment to your computer
  • Using Folders

      Creating a New Folder

      To Create a New Folder:

        1. Right Click on the Mailbox name and select Create New Folder....(Mailbox name is usually your webmail userID)
        SUSLA Webmail New Folder Creation
        2. Type a name for the new folder.
        3. Single-click to highlight an existing folder into which you want your new folder to be placed.
        4. Click OK. Or, to cancel the operation, click Cancel.

      Note: You may have to refresh your browser window for the new folder to appear in the Folders list.

      Moving E-mail Messages

      To Move an E-mail Message from One Folder to Another:

        1. Click and drag the e-mail message on top of the folder into which you want the message moved.
        2. The e-mail message that you want to move can be open or just highlighted.
        3. Select the Move/Copy button in the open message or Inbox toolbar.
        SUSLA Webmail Move/Copy Button
        4. Navigate to the folder to which you want the message moved.
        5. Click the Move button to move the message.
      Moving Folders

      To Move a Folder from Within One Folder to Another:

        1. Click and drag the folder on top of another folder to which you want the first folder moved.

      Webmail Folders List

      Navigating through Folders

      While you are viewing the Folders list on the left side of the Webmail window, simply click on the folder whose contents you want to view

  • Using The Calendar

      Viewing the Calendar

      To View Your Calendar Using Webmail:

        1. Open Webmail.
        2. You can view your calendar two ways. Either select Calendar from the Folders list.
        Webmail Folders List
        or select the Calendar option from the Button Bar at the lower, left side of the webmail window.  The default day displayed is always the current day.

        Webmail Button Bar

        3. Using the day, week, and month icons on the Calendar toolbar, click the time period you want displayed.

        Webmail Calendar Toolbar


      Note: To switch back to your Inbox,select Inbox in the Folders list or on the Button Bar.

      Creating an Appointment

      To Create a New Appointment Using SUSLA Webmail:

        1. Open webmail.
        2. Select Calendar from the Folders list or the Button Bar.
        3. Select Appointment from the New drop-down list.
        SUSLA Webmail New Appointment Creation

        4. Enter the subject, location, start and end times, and other components of the appointment.
        5. Type relevant information into the body of the appointment.
        6. Click the Save and Close button on the Calendar toolbar to save the appointment to your calendar.

        SUSLA Webmail Appointment Window
  • Out of Office Assistance

      Out of Office Assistant

      Outlook Web Access allows you to turn on or off your Out of Office Assistant and add a custom message.

      To Turn Out of Office Assistant On or Off Using SUSLA Webmail:

        1. Log onto webmail.
        2. Click the Options button located on the top right side of your Webmail Window.
        Webmail Option Button 
        3. New window for Options will appear on the left side . Click on Out of Office AssistanceWebmail            Options Bar
        4. In the Out of Assistance window, select the radio button to either turn on or off the Out of Office Assistant.
        Webmail Out of Office Assistant Option
        5. If you are choosing the Out of Office selection, also enter an appropriate message in the AutoReply field.
        6. Click the Save button on the Options toolbar to save your selections.

        Note: You may see a message in the AutoReply field even if you have the Out of Office assistant turned off.  This message will not be sent until you turn on the Out of Office Assistant
  • How do I change my Password

      To change your password Using SUSLA Webmail:

      1. Log onto webmail.
      2. Click the Options button located on the top right side of your Webmail Window.

      Webmail Option Button

      3. New Options window will appear with Options list on left side. Click on Change Password OptionChange Password using SUSLA Webmail
      Change                Password using SUSLA Webmail

      4. Provide password information, Click the Save button on the Options toolbar to save your new password.

Getting Help with Moodle

Getting Help With Banner Web Services