How are refunds from Southern University at Shreveport delivered to students?
Refunds are delivered via the option selected when activating the SUSLA Jaguar Card. Activate your refund preference and make your refund selection online by visiting
SUSLAJaguarCard.com. Once your refund preference is selected, funds are sent from SUSLA to Higher One who then disburses the refunds according to your selection. If you want the fastest access to your money, simply choose to have your refunds deposited directly into your OneAccount—a fully functioning FDIC Insured checking account. (Please note: In order to receive a refund, you must
SELECT YOUR REFUND PREFERENCE as soon as your card arrives in the mail.)
How do I get my SUSLA Jaguar Card?
Southern University at Shreveport students will receive a SUSLA Jaguar Card from Higher One in the mail at their primary address on file with SUSLA.
I don’t think I will ever get a refund. Why is it important to select a refund preference?
Although you might not currently expect a refund from Southern University at Shreveport, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be cancelled or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred method to receive refunds from SUSLA ensures you’ll always receive your refunds in a timely manner.
What are my options for receiving Financial Aid or other refunds?
- Easy Refund to the OneAccount (refunds available the same day SUSLA releases them).
ACH Transfer to other bank (refunds available 2-3 business days).
What exactly is the OneAccount?
The OneAccount is a fully functioning FDIC Insured checking account with no minimum balance and no monthly fees. Selecting the OneAccount allows you to access your Financial Aid refunds quicker and easier than ever before and offers a world of great benefits such as:
- FREE Internet banking features
- The ability to make purchases anywhere Debit MasterCard ® is accepted.
- You may also withdraw cash with no fees at Higher One ATMs located on or around campus.
What are the advantages of having my refunds deposited directly to my OneAccount?
- Depositing your refund to the OneAccount and selecting an Easy Refund is the quickest way to gain access to your refund money.
- The SUSLA Jaguar Card is NOT A CREDIT CARD. However you can use it for purchases at all participating merchants that accept Debit MasterCard, get cash at ATMs, pay bills and more.
- Parents and friends can easily send you money online via the Send Money feature.
How will I know when my Financial Aid or other refund has been direct deposited to my Southern University at Shreveport OneAccount?
Higher One will send an email to the address you entered during activation when your refund has been deposited to your OneAccount. Additionally, you can view the details of your OneAccount by accessing your statement online at
SUSLAJaguarCard.com or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.
Can I have my refund deposited to another bank account?
Yes. You may have your refund deposited to the bank of your choice. In order to have your refund deposited to your bank, activate your refund preference as soon as you receive the card by visiting
SUSLAJaguarCard.com. During the activation process, select ACH Transfer to other bank for your refund preference and simply complete, print, and send the required third party form to the designated address. The form will be available online during the activation process.
Why is the MasterCard logo on my new SUSLA Jaguar Card?
The SUSLA Jaguar Card can be used to make purchases wherever Debit MasterCard is accepted. It is important to note that the SUSLA Jaguar Card is
NOT A CREDIT CARD, but rather a DEBIT CARD backed by the purchasing power of the MasterCard network.
What if I have additional questions?.
Answers to additional questions along with an activation demo can be found by visiting
SUSLAJaguarCard.com, or stopping by
the Cashier's window to learn more today. Additionally, HigherOne offers easy answers to your questions with Easy HelpSM–self-service database containing answers to frequently asked questions.