Online/Distance Education Technology Support Specialist

Deadline

Review of applications begins Wednesday , April 13, 2022 and continues until the position is filled.


Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Online/Distance Education Technology Support Specialist position. SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana.  It is one of five campuses constituting the Historically Black Southern University System.  The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology.

 

POSITION SUMMARY:

Under general supervision, the incumbent supports instructional development initiatives at Southern University at Shreveport. The Online/Distance Education Technology Support Specialist will provide additional support for the university-wide course management system. The incumbent will also provide clerical support, attention to accuracy and detail, ability to work calmly under pressure, effective multitasking skills, strong knowledge of a Learning Management System, excellent customer service and communication skills, and ability to work well with others.   

 

PRIMARY RESPONSBILITIES:  

 

  •  Assists with the administration of the Learning Management System for online courses, to include creating course shells and maintaining records of training opportunities provided.
  • Provides support in classrooms and/or other physical and virtual venues; responds to technical calls, emails and resolve educational technology issues; assists and instructs users in the proper use of equipment and instructional technologies to achieve instructional goals.
  • Assists with design development and maintenance of online tutorials to meet the needs of faculty and student’s university-wide.
  • Coordinates/assists with the recruitment, admission, and registration for distance/online learning participants.
  • Assists with maintenance of files and other clerical tasks as needed.
  • Focuses on customer service, timely communication and meeting deadlines.
Engages in professional development opportunities to remain current with trends, demands, and issues pertaining to trouble-shooting.
  • Contacts students enrolled in online courses to ensure that they can navigate throughout Moodle.
  • Identifies, researches, and resolves technical support issues.
  • Employs highly effective organizational and problem-solving skills
  •  Performs related duties as assigned.

 

REQUIRED EDUCATION AND EXPERIENCE:

Associate’s degree or equivalent experience
Ability to work calmly under pressure,
Effective multitasking skills
Strong knowledge of a Course Management System
Excellent customer service and communication skills, and
Ability to work well with others  
Keen attention to detail, memory of patterns, and interest in problem-solving

 

PREFERRED QUALIFICATIONS:  

Bachelor’s degree in IT, Computer Science, or a related field

Proven experience as a Help Desk Technician or other customer service role
Ability to diagnose and resolve basic computer/technical issues

Compensation:

Salary Range is $42,000 - $45,000

 

APPLICATION PROCEDURE: Send cover letter, resume, transcript(s), and three references to:

ATTN: Quianna Skidmore, Director of Human Resources

“Online/Distance Education Technology Support Specialist” Vacancy
Southern University at Shreveport
3050 Martin Luther King, Jr. Drive
Shreveport, LA 71107
HResource@susla.edu  (NOTE: Please type “Online/Distance Education Technology Support Specialist” in the Subject line)

 

APPLICATION DEADLINE:  Review of applications begins Wednesday , April 13, 2022 and continues until the position is filled.

 

Southern University at Shreveport does not discriminate on the basis of race, color, national origin, gender, age, disability or any other protected class. Title IX Coordinator: Dr. Johnetta Banks, Johnny L. Vance Student Activity Center, 2nd Floor/V-210, (318) 670-9201. Section 504 Coordinator: Dr. Anjelica Hart, NCR Building, Room 125, (318) 670-9367


Reasonable accommodations may be made to enable individuals with disabilities to perform duties.

Criminal background check and reference verification is required.

Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.

-EOE-

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