Student Success Intake Specialist
SUMMARY
Under immediate supervision of the Executive Director for retention and Student Outcomes, the Student Success Specialist will serve as a part-time position within the Center for Student Success. The specialist will serve as the first point of contact for students seeking academic advising, success coaching, and other student support services. This position provides administrative and operational support for the Center while assisting students with accessing campus resources. The candidate must demonstrate excellent customer service skills, strong organizational ability, and the capacity to manage multiple tasks while supporting the daily operations of the Center for Student Success.
This position may work up to 30 hours per week.
PRIMARY RESPONSIBILITIES
- Professionally greet students, faculty, and visitors entering the Center for Student Success.
- Provide general assistance and information to students regarding advising, tutoring, registration, and other student support services.
- Assist students with scheduling advising and success coaching appointments.
- Answer and make telephone calls and respond to general inquiries.
- Monitor student check-in procedures for advising appointments and direct students to appropriate staff members.
- Provide administrative support for Success Coaches and advising staff.
- Maintain office records and assist with filing and organizing student documents.
- Retrieve and distribute mail and departmental correspondence.
- Complete institutional forms such as purchase requisitions, travel requests, and other administrative documentation when required.
- Maintain office supplies and assist with ordering supplies when needed.
- Assist with student success events, outreach activities, and other center initiatives.
- Perform other duties as assigned by the Executive Director of Student Success.
- Conduct initial intake for students visiting the Center to determine the nature of their request.
- Document student needs using established intake procedures or systems.
- Direct students to appropriate services including advising, tutoring, and registration support.
- Track general trends in student visits and communicate recurring issues to staff.
REQUIRED EDUCATION AND EXPERIENCE
- Associate degree required.
- Minimum of one year of relevant office, administrative, or customer service experience.
- Strong interpersonal and communication skills.
- Computer and data entry skills required.
- Ability to work both independently and within a team environment.
- Must be dependable and able to maintain confidentiality of student information.
- Organizational and time management skills required.
- Knowledge of Microsoft Office, internet applications, and Banner software or the ability to learn.
PREFERRED QUALIFICATIONS
- Bachelor’s degree preferred.
- Two years of office experience in a higher education setting.
- Familiarity with student services such as advising, registration, or academic support programs.
TYPE: Part-time
COMPENSATION: $23,400
APPLICATION DEADLINE: Review of applications begins May 1, 2026 and continues until position is filled.
- The application can be filled out online at SUSLA's Application for Employment
- Please attach cover letter, resume, transcript(s), and three references to application.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.
Criminal background check and reference verification is required.
Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.
Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices.
In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran’s status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment.
As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX’s mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution’s community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination.
In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively “ADA”), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System’s programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.