Enrollment Specialist Loan/FWS Coordinator


Full-Time: Review of applications begins Wednesday May 11, 2022 and continues until the position is filled.


Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Enrollment Specialist Loan/FWS Coordinator. SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana.  It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology.



The Enrollment Specialist Loan/FWS Coordinator, under the direction of the Assistant Director of Enrollment Services/Financial Aid Director, manages the administrative responsibility for Federal student loan programs, which includes processing of awards and conducting entrance/exit counseling sessions and provides support to the Division of Enrollment Management Services at Southern University at Shreveport by working with applicants, students, and parents regarding financial aid and work-study employment. The Enrollment Specialist Loan/FWS Coordinator must be knowledgeable of federal, state, and institutional regulations and procedures related to Campus Based Programs. In addition, the Enrollment Specialist Loan/FWS Coordinator must remain current on US income/Louisiana state tax rules, tax benefits for parents, tuition waivers, and consortium agreements. The incumbent is responsible for correctly processing applications, verifying application data, determining eligibility, management and processing of all federal, state, institutional and outside awards. This position will require a great deal of interaction with people and will entail frequent use of computer programs. The candidate must demonstrate integrity, ethical behavior, and a high level of confidentiality. The position requires the ability to focus on a variety of tasks and the candidate must be organized and be able to set priorities, manage multiple projects, and meet deadlines. The Enrollment Specialist Loan/FWS Coordinator position entails multiple areas of responsibility, decision-making, and reports to the Assistant Director of Enrollment Services.

  • Counsel students and parents to provide guidance through financial aid process
  • Administer assigned programs according to federal, state, and institutional policies and regulations
  • Process applications, documents, calculate awards, and conduct follow-up activities
  • Complete registration reports to ensure that financial aid awards are issued in a timely manner
  • Complete error reports to ensure that direct loans are disbursed or returned in a timely manner
  • Monitor Common Origination Disbursement for incoming Direct Parent PLUS loan requests and award applicable loans as needed, following up with parents if there
  • Serve as Federal Work-Study Program Coordinator, determining eligibility for work-study, awarding work-study, and monitoring earnings for all student work-study employees on campus.
  • Prepare and submit files and reports for the maintenance and reconciliation of assigned programs. Coordinate with and respond to the Business Office and other departments on various questions about student accounts, over-awards, refunds, etc.
  • Provide ongoing training, guidance, and supervision to financial aid student employees for accurate dissemination of financial aid information to other students and parents.
  • Responsible for the administration of the Direct Loan Program at SUSLA, inclusive of certifying Federal Subsidized/Unsubsidized Direct Loans and Federal Parent Loans for Undergraduate Students.
  • Responsible for the review and resolution of Banner batch reports and SQL reports.
  • Responsible for notifying students of unsatisfied disbursement requirements, including but not limited to Direct Loan Entrance Counseling, Direct Loan Master Promissory Note, bankruptcy, etc.
  • Conducts loan entrance and exit counseling sessions.
  • Serve as the primary liaison with guarantee agencies, lenders, and student loan servicers
  • Proactively contact and respond to prospective students via telephone, email, and SMS.
  • Assess and qualify prospects to determine if SUSLA’s programs meet the academic and professional goals of prospective applicants.
  • Ability to establish rapport and build relationships via phone in a high-volume call environment.
  • Track record of achieving measurable results in a fast-paced, deadline-driven department.
  • Remain compliant with standards and policies of the University while operating in a student-centric environment.
  • Collaborate with other departments to ensure positive application progression, student satisfaction and success.
  • Promotes financial aid awareness by maintaining an updated office website of available programs.
  • Prepare, coordinate, process and execute communication with students through online announcements, email, text, and regular mail.
  • Provide guidance to students on financial literacy, default loan prevention, repayment options, student employment, etc.
  • Perform Return to Title IV Calculations.
  • Communicate with faculty and staff as needed to verify student attendance and any other data needed for the return to Title IV calculations.
  • Conduct audit file reviews each semester
  • Perform other office duties as assigned


Minimum Qualifications

  • Bachelor’s Degree
  • Capability to work independently and in a team environment
  • Computer and data entry skills required
  • Excellent customer service and interpersonal skills.
  • Dependability and timeliness
  • Ability to maintain confidentiality in data collection


Preferred Qualifications

  • Master’s degree or above preferred.
  • Knowledge of SUSLA Programs and Services preferred.
  • Specific knowledge or experience in financial aid Banner
  • Proficient knowledge of and ability to navigate social media apps (FB, Twitter, Snap Chat).



$30,000 - $35,000 





APPLICATION PROCEDURE: Send cover letter, resume, transcript(s), and three references to:

Quiana B. Skidmore, Interim Director of Human Resources

ATTN: “Enrollment Specialist Loan/FWS Coordinator” Vacancy
Southern University at Shreveport
3050 Martin Luther King, Jr. Drive
Shreveport, LA 71107
HResource@susla.edu  (NOTE: Please type “Enrollment Specialist Loan/FWS Coordinator” in the Subject line)


APPLICATION DEADLINE:  Review of applications begins Wednesday, May 11, 2022 and continues until the position is filled.


Southern University at Shreveport does not discriminate on the basis of race, color, national origin, gender, age, disability or any other protected class. Title IX Coordinator: Dr. Johnetta Banks, Johnny L. Vance Student Activity Center, 2nd Floor/V-210, (318) 670-9201. Section 504 Coordinator: Dr. Anjelica Hart, NCR Building, Room 125, (318) 670-9367.

Reasonable accommodations may be made to enable individuals with disabilities to perform duties.

Criminal background check and reference verification is required.

Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.


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