Frequently Asked Questions

What is my Universal login for Moodle?

MySU Login Credentials

Username: firstname.lastname@sus.edu

Password: brow1234

The password is the first 4 characters of your last name and the last four digits of your Banner ID number:

Name: Jane Brown

SS: XXX-XX-1234

Password: brow1234

Name: John Doe

SS: XXX-XX 1234

Password: doe1234

If someone else already in the system has the same name use the following number format: 01, 02, 03, etc. at the end of last name.

Username: firstname.lastname01@sus.edu

Please contact your campus’ IT Help Desk for the correct username. For convenience, you can look up your login information by accessing the Lookup Login Page: https://moodle.sus.edu/lookup.php

*Note: The SUS login is for accessing the SUS Moodle Consolidated Site.

Whom do I contact for Moodle Login support?

SUBR Help Desk
Room 221
J.B. Moore Hall
8:00 AM – 5:00 PM, Mondays – Fridays
225-771-HELP(4357)

SUNO Help Desk
2^nd Floor Information Technology Center
8:00 AM - 5:00 PM, Monday –Friday
Email: service@suno.edu

SUSLA
Administration Building
8:00 AM - 6:00 PM, Monday –Thursday
8:00 AM - 12:00 PM, Friday

Moodle Login support for Faculty/Staff
Moodle Login support for Students

How do I change my password?

You may change your password by accessing the Password Self Service Page:

If you have any problems please contact your campus’ IT Help Desk:

SUBR
Room 221
J.B. Moore Hall
8:00 AM – 5:00 PM, Mondays – Fridays
225-771-HELP

SUNO
2^nd Floor Information Technology Center
8:00 AM - 5:00 PM, Monday –Friday
Email: service@suno.edu

SUSLA
Administration Building
8:00 AM - 6:00 PM, Monday –Thursday
8:00 AM - 12:00 PM, Friday
Phone: 318-670-9900

What should I do if there is an issue with what's posted in my course?

You will need to contact the professor of the course.

How do I send an email to a professor or student via Moodle?

This can be accomplished a couple of ways.

You can send an email to a professor or student by clicking on that person's name in the Participants listing or
Send a message: Click Messages under the profile picture. Type in the user’s name. Type your message and press Send

What browser should I use with Moodle?

Moodle is compatible with any standards compliant web browser. We regularly test Moodle with the following browsers:

Desktop: Google Chrome, Firefox, Safari, Edge, Internet Explorer,
Mobile: Mobile Safari, Google Chrome

Is there a Moodle mobile app?

Yes, the Moodle app is available for Android and IOS devices. Once downloaded

Provide the site address: https://moodle.sus.edu
Use your MySU Login Credentials

How do I backup and restore my course?

Backup and Restore a Course Instructions

If I enroll in the Moodle Student Orientation course and still do not understand, what should I do?

If you still do not understand how to use the Moodle, please see the contact for your campus below.

SUBR
Chrisena Brown
Room 223 J.B. Moore Hall
8:00 AM – 5:00 PM, Mondays – Fridays
Email: chrisena_williams@subr.edu

SUNO
Cindy Venable
1st Floor Information Technology Center
8:00 AM - 5:00 PM, Monday –Friday
Email: cvenable@suno.edu

SUSLA
Gwendolyn Tennell
8:00 AM - 6:00 PM, Monday – Thursday
8:00 AM - 12:00 PM, Friday

Moodle Login Support for Students